Terms of Service

Our Terms of Service is an (“Agreement”) between Premier Pets (Pty) Ltd and you, your heirs, assigns, agents and contractors (“You”) and is made effective as of the date of you registering on this website.

This Agreement sets forth the terms and conditions of your use of our Online Store (the “Service”) and represents the entire Agreement between You and Premier Pets.

By using the Service, You acknowledge that You have read, understand and agree to be bound by all the terms and conditions of this Agreement, and the Universal Terms of Service, along with any new, different or additional terms, conditions or policies which we may establish from time to time.

In addition to transactions entered into by You on Your behalf, You also agree to be bound by the terms of this Agreement for transactions entered into on Your behalf by anyone acting as Your Agent, and transactions entered into by anyone who uses the account You’ve established with us, whether or not the transactions were in Your behalf.

You acknowledge that our acceptance of any application made by You for services provided by us will take place at our registered offices located in South Africa.

As consideration for the Service or Product purchased by You and provided to You by us, You agree to pay by providing either a valid credit card, or an electronic transfer collectively, the “Payment Method”.

If for any reason we are unable to charge Your Payment Method with the full amount of the Service or Product provided, or if we incur a penalty for any fee we previously charged to Your Payment Method, You agree that we may pursue all available remedies in order to obtain payment.

In the event that You exceed the scope of the Service as set forth in this Agreement, You shall pay us for such additional service not within the scope of this Agreement as specified.

We reserve the right to charge a reasonable service fee for administrative tasks outside the scope of our regular services. These include, but are not limited to, customer service issues that cannot be handled over email but require personal service, and disputes that require legal services. These charges may be billed to the Payment Method we have on file for You.


The term of this Agreement shall commence on the date you registered or purchase a product or service, and will continue in full force and effect as long as we are providing a service to You.


You agree that You will be responsible for notifying us should You desire to terminate Your use of our Service.

In the absence of notification from You, we will automatically continue to provide access to our Service. It is Your responsibility to keep Your Payment Method information current, including the expiration date of any credit cards You have on file.

Premier Pets reserves the right, in its sole discretion and without notice, at any time and for any reason, to suspend Your access to or use of the Service.


You agree that we may modify this Agreement from time to time and that we may also discontinue the Service.

You agree to be bound by any changes we may reasonably make to this Agreement should this be required.


Our Online Store will provide You with the ability to create, manage and maintain a user profile and you agree to abide to the terms and conditions set forth herein and in our policies and procedures.

The Service Allow You to:

  1. Access, manage and maintain various goods and services;
  2. Purchase such goods and services on our website;
  3. Engage in the selling of physical goods over the Internet;
  4. Arrange for the collection of payment related to such goods and services;
  5. Collect payments for the purpose of conducting transactions;
  6. Perform order management and processing activities; and
  7. Generate business reports related to your activities.


You shall be solely responsible for providing, updating, uploading and maintaining Your content and any and all files, pages, data, works, information and/or materials on, within, displayed, linked or transmitted to, from or through Your account, including, without limitation, trade or service marks, images, photographs, illustrations, graphics, audio clips, video clips, email or other messages, meta tags, domain names, software and text.

Availability of Services

Subject to the terms and conditions of this Agreement, we shall attempt to provide the Service for twenty-four (24) hours a day, seven (7) days a week throughout the term of this Agreement.

You agree that from time to time, the Service may be inaccessible or inoperable for any reason, including, without limitation: (i) equipment malfunctions; (ii) periodic maintenance procedures or repairs which we may undertake from time to time; or (iii) causes beyond our control or which are not reasonably foreseeable, including, without limitation, interruption or failure of telecommunication or digital transmission links, hostile network attacks network congestion or other failures.

You agree that Premier Pets has no control over the availability of the Service on a continuous or uninterrupted basis.


By using the Service, You agree You are capable of entering into legally binding contracts under applicable law.

You agree You have provided accurate, current and complete information in the application process and that You will notify us within five (5) business days when any of the information provided changes.

Failure by You, for whatever reason, to respond within five (5) business days to any inquiries made by us to determine the validity of information provided by You, will constitute a material breach of this Agreement.

If You provide any information that is inaccurate, not current, false, misleading or incomplete, or if we have reasonable grounds to suspect that Your information is inaccurate, not current, false, misleading or incomplete, we reserve the absolute right, in our sole discretion, to terminate the Service and close Your account.

Intellectual Property

Except as expressly stated, this Agreement does not grant You any rights to the Service and all rights are reserved by Premier Pets.

You agree that the names and logos of Premier Pets and all related product and service names, design marks and slogans, are the property of Premier Pets and its affiliates, and that You are not authorized to use any of them in any advertising, publicity, or other commercial venture without prior consent.

You are responsible for ensuring Your participation conforms to all local, state, federal, and international laws.

Further, You are responsible for securing permission to use any copyrighted, trademarked or otherwise legally protected images, text, or other web site elements that are not provided by us.


You agree to be bound by our Privacy Policy in dealings with us and other users.

Failure to comply with our Privacy Policy will be deemed a material breach of this Agreement.

Product and Service Agreements

You agree to enter into any Third Party Agreements necessary before You may use any of the Payment, Shipping, Tax Calculations or other options associated with the Service.

Payments and Taxes

You understand You are responsible for for the payment of all applicable state, federal or international taxes on products You may sell or buy using the Service.

It is Your responsibility to read and agree to all requirements for use of Your selected Payment Methods and Tax options.

We will not be held responsible for the accuracy of information obtained through the Payment Method and Tax options and you alone are responsible for any additional taxes and duties imposed on any transactions.

You may be subject to foreign tax obligations by selling to buyers. You are solely responsible for complying with all domestic and foreign tax, shipping, and export laws with respect to the sale of Your items to purchasers internationally.


You are entirely responsible for maintaining the confidentiality of Your password and account information. You agree You are solely responsible for all acts, omissions and use under and charges incurred with Your account or password or in connection with the website and content displayed, linked, transmitted through or stored on our website.

Rules of Conduct

In addition You specifically acknowledge and agree that You shall not use our Service to promote, provide content referencing, facilitates, contains, or uses any of the following:

  • Alcohol-related content, or sale of tobacco products, ammunition and/or firearms;
  • Content that infringes upon the rights of any third party, including intellectual property rights, privacy, publicity, moral or other personal or proprietary rights, or that is deceptive or fraudulent;
  • Gambling, including without limitation, any online casino, sports books, bingo or poker;
  • Illegal activity and/or illegal contests, pyramid schemes, sweepstakes or chain letters;
  • Content that is hateful, threatening, defamatory, or pornographic;
  • Content that incite violence; or contains nudity or graphic or gratuitous violence;
  • You own or have secured all rights necessary to all content that You make available;