Create an Account or Sign in Email Password Nickname Alias such as a Petname or Nickname that will be shown publicly I agree to the Terms of Service and Privacy Policy. Terms of Service Our Terms of Service is an (“Agreement”) between Premier Pets (Pty) Ltd and you, your heirs, assigns, agents and contractors (“You”) and is made effective as of the date of you registering on this website. This Agreement sets forth the terms and conditions of your use of our Online Store (the “Service”) and represents the entire Agreement between You and Premier Pets. By using the Service, You acknowledge that You have read, understand and agree to be bound by all the terms and conditions of this Agreement, and the Universal Terms of Service, along with any new, different or additional terms, conditions or policies which we may establish from time to time. In addition to transactions entered into by You on Your behalf, You also agree to be bound by the terms of this Agreement for transactions entered into on Your behalf by anyone acting as Your Agent, and transactions entered into by anyone who uses the account You’ve established with us, whether or not the transactions were in Your behalf. You acknowledge that our acceptance of any application made by You for services provided by us will take place at our registered offices located in South Africa. As consideration for the Service or Product purchased by You and provided to You by us, You agree to pay by providing either a valid credit card, or an electronic transfer collectively, the “Payment Method”. If for any reason we are unable to charge Your Payment Method with the full amount of the Service or Product provided, or if we incur a penalty for any fee we previously charged to Your Payment Method, You agree that we may pursue all available remedies in order to obtain payment. In the event that You exceed the scope of the Service as set forth in this Agreement, You shall pay us for such additional service not within the scope of this Agreement as specified. We reserve the right to charge a reasonable service fee for administrative tasks outside the scope of our regular services. These include, but are not limited to, customer service issues that cannot be handled over email but require personal service, and disputes that require legal services. These charges may be billed to the Payment Method we have on file for You. Terms The term of this Agreement shall commence on the date you registered or purchase a product or service, and will continue in full force and effect as long as we are providing a service to You. Termination You agree that You will be responsible for notifying us should You desire to terminate Your use of our Service. In the absence of notification from You, we will automatically continue to provide access to our Service. It is Your responsibility to keep Your Payment Method information current, including the expiration date of any credit cards You have on file. Premier Pets reserves the right, in its sole discretion and without notice, at any time and for any reason, to suspend Your access to or use of the Service. Modifications You agree that we may modify this Agreement from time to time and that we may also discontinue the Service. You agree to be bound by any changes we may reasonably make to this Agreement should this be required. Service Our Online Store will provide You with the ability to create, manage and maintain a user profile and you agree to abide to the terms and conditions set forth herein and in our policies and procedures. The Service Allow You to: Access, manage and maintain various goods and services;Purchase such goods and services on our website;Engage in the selling of physical goods over the Internet;Arrange for the collection of payment related to such goods and services;Collect payments for the purpose of conducting transactions;Perform order management and processing activities; andGenerate business reports related to your activities. Content You shall be solely responsible for providing, updating, uploading and maintaining Your content and any and all files, pages, data, works, information and/or materials on, within, displayed, linked or transmitted to, from or through Your account, including, without limitation, trade or service marks, images, photographs, illustrations, graphics, audio clips, video clips, email or other messages, meta tags, domain names, software and text. Availability of Services Subject to the terms and conditions of this Agreement, we shall attempt to provide the Service for twenty-four (24) hours a day, seven (7) days a week throughout the term of this Agreement. You agree that from time to time, the Service may be inaccessible or inoperable for any reason, including, without limitation: (i) equipment malfunctions; (ii) periodic maintenance procedures or repairs which we may undertake from time to time; or (iii) causes beyond our control or which are not reasonably foreseeable, including, without limitation, interruption or failure of telecommunication or digital transmission links, hostile network attacks network congestion or other failures. You agree that Premier Pets has no control over the availability of the Service on a continuous or uninterrupted basis. Obligations By using the Service, You agree You are capable of entering into legally binding contracts under applicable law. You agree You have provided accurate, current and complete information in the application process and that You will notify us within five (5) business days when any of the information provided changes. Failure by You, for whatever reason, to respond within five (5) business days to any inquiries made by us to determine the validity of information provided by You, will constitute a material breach of this Agreement. If You provide any information that is inaccurate, not current, false, misleading or incomplete, or if we have reasonable grounds to suspect that Your information is inaccurate, not current, false, misleading or incomplete, we reserve the absolute right, in our sole discretion, to terminate the Service and close Your account. Intellectual Property Except as expressly stated, this Agreement does not grant You any rights to the Service and all rights are reserved by Premier Pets. You agree that the names and logos of Premier Pets and all related product and service names, design marks and slogans, are the property of Premier Pets and its affiliates, and that You are not authorized to use any of them in any advertising, publicity, or other commercial venture without prior consent. You are responsible for ensuring Your participation conforms to all local, state, federal, and international laws. Further, You are responsible for securing permission to use any copyrighted, trademarked or otherwise legally protected images, text, or other web site elements that are not provided by us. Privacy You agree to be bound by our Privacy Policy in dealings with us and other users. Failure to comply with our Privacy Policy will be deemed a material breach of this Agreement. Product and Service Agreements You agree to enter into any Third Party Agreements necessary before You may use any of the Payment, Shipping, Tax Calculations or other options associated with the Service. Payments and Taxes You understand You are responsible for for the payment of all applicable state, federal or international taxes on products You may sell or buy using the Service. It is Your responsibility to read and agree to all requirements for use of Your selected Payment Methods and Tax options. We will not be held responsible for the accuracy of information obtained through the Payment Method and Tax options and you alone are responsible for any additional taxes and duties imposed on any transactions. You may be subject to foreign tax obligations by selling to buyers. You are solely responsible for complying with all domestic and foreign tax, shipping, and export laws with respect to the sale of Your items to purchasers internationally. Security You are entirely responsible for maintaining the confidentiality of Your password and account information. You agree You are solely responsible for all acts, omissions and use under and charges incurred with Your account or password or in connection with the website and content displayed, linked, transmitted through or stored on our website. Rules of Conduct In addition You specifically acknowledge and agree that You shall not use our Service to promote, provide content referencing, facilitates, contains, or uses any of the following: Alcohol-related content, or sale of tobacco products, ammunition and/or firearms;Content that infringes upon the rights of any third party, including intellectual property rights, privacy, publicity, moral or other personal or proprietary rights, or that is deceptive or fraudulent;Gambling, including without limitation, any online casino, sports books, bingo or poker;Illegal activity and/or illegal contests, pyramid schemes, sweepstakes or chain letters;Content that is hateful, threatening, defamatory, or pornographic; Content that incite violence; or contains nudity or graphic or gratuitous violence;You own or have secured all rights necessary to all content that You make available; × Privacy Policy Who we are Premier Pets (Pty) LtdShop 4:18 Atterbury RoadFaerie Glen – PretoriaGauteng 0043South Africa Our website address is: https://premierpets.co.za Telephonic Support: +27 83 272 7182 Email Support: sales@premierpets.co.za What personal data we collect and why we collect it Purchases When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to: Send you information about your account and orderRespond to your requests, including refunds and complaintsProcess payments and prevent fraudSet up your account for our storeComply with any legal obligations we have, such as calculating taxesImprove our store offeringsSend you our newsletter, should you choose to receive them If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders. We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses. We also store Comments or reviews, if you choose to leave them.Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewedLocation, IP address and browser type: we’ll use this for purposes like estimating taxes and shippingShipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order! Newsletter & Emails If you have subscribed to our newsletter or if you are a member of our website (you can log in) or if you have purchased on our website, there is a good chance you will receive emails from us. We will only send you emails which you have signed up to receive, or which pertain to the services we provided to you. To send you emails, we use the name and email address you provide us. Our site also logs the IP address you used when you signed up for the service to prevent abuse of the system. Our email service allows us to track opens and clicks on our emails. We use this information to improve the content of our newsletters. No identifiable information is otherwise tracked outside this website except for the email address. MailPoet creates and stores two cookies if you are using WooCommerce and MailPoet together. Note: You can opt-out of any newsletter at any time. Comments When visitors leave comments on our website we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment. Media If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. Cookies We use cookies to keep track of shopping basket contents while you’re browsing our site. If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day. Our shopping cart creates and stores two cookies. Those cookies are: Cookie name: revenue_trackingCookie expiry: 14 days.Cookie description: The purpose of this cookie is to track which newsletter sent from our website has acquired a click-through and a subsequent purchase in our store. Cookie name: abandoned_cart_trackingCookie expiry: 3,650 days.Cookie description: The purpose of this cookie is to track a user that has abandoned their purchase in our store to then be able to send them an abandoned purchase information. Embedded content from other websites Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. How long we retain your data If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. What rights you have over your data If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Where we send your data Visitor comments may be checked through an automated spam detection service. Who on our team has access Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access: Order information like what was purchased, when it was purchased and where it should be sent, andCustomer information like your name, email address, and billing and shipping information. Our team members have access to this information to help fulfill orders, process refunds and support you. ×